WBM Customer service is the service provided to customers before, during and after purchasing and using goods and services.
Shipping Damage: WBM will cover items damaged by the shipping carrier unless the carrier is the US Postal Service or if the item(s) are shipped using your shipping account/carrier. The procedures to replace a damaged shipment are as follows:
• For items shipped via "non-freight" service such as FedEx, UPS, DHL, etc...
1. The shipment recipient must call the appropriate shipping carrier as indicated on the shipping label; FedEx at 1-800-GoFedEx or UPS at 1-800-PickUPS, DHL at 1-800-Call-DHL. The recipient must give the shipping carrier the tracking number(s) on the shipping label and request a pick-up stating that the item(s) was damaged during shipping. This first step must be completed within 5 business days of the shipment's delivery.
2. After FedEx or UPS, DHL picks up the damaged shipment, notify WBM of the situation via email at info@WBMinternational.com . Include the WBM invoice/receipt number and your purchase order number as well as a description of the damage.
3. WBM will replace the shipment at no additional cost to the buyer after WBM has verified that the shipment's item(s) was in fact damaged during shipment. This process may take 2 to 3 weeks.
• For items shipped via freight service such as FedEx Freight, Freight Quote, etc...
1. The shipment's recipient must receive the shipment in person and must inspect the shipment when delivered.
2. The recipient must notify the freight delivery driver of the shipping damage, request damage documentation and refuse the damaged shipment.
3. WBM will replace the item at no additional cost to the vendor after WBM has verified that the item was in fact damaged during shipment. This process may take 2 to 3 weeks or more.
WBM will not cover a shipping damage return and/or replacement in which the buyer fails to follow the proper procedure.
Privacy & Security
Wbminternational.com guarantees you a safe, secure online shopping experience. At Wbminternational.com you will never have to worry about safety. Your privacy and protection are our top priorities. We utilize state-of-the-art Secure Socket Layer (SSL) 128-bit encryption with Comodo on our website.
Returns & Replacements
WBM accepts returns only within 30 days after shipment. Return shipments must display the return authorization (RA) number clearly on the shipping carton next to the shipping label. Returns without a properly displayed RA# will be rejected. The buyer is responsible for return shipping expenses as well as all other shipping expenses under all circumstances. All returned non-defective merchandise must be in original purchase condition with the original packaging intact and include the original receipt/invoice/packing slip to be eligible for credit. All returns that are eligible for credit are subject to a 20% restocking fee. WBM will issue credit upon approval of returned merchandise. WBM will not issue credit for unpaid merchandise. WBM will not issue credit for returned merchandise damaged in shipment. WBM will not issue call tags for returns. WBM will issue credit only for an eligible return.
Errors: Unless WBM is the cause of the error, WBM will charge merchants for shipping. Shipping errors include shipment refusal by you or your customer, incorrect address, address change and failed delivery. Shipping error charges include return shipping costs, address change/correction charges and any costs for reshipment. A $20 fee applies for all label corrections or re-routing requests, whether successful or not.
WBM LLC. warrants its products to be free of defects in material and workmanship for 30 days from the shipment date unless otherwise noted. WBM LLC. will replace any item returned to us within the parameters of this policy and found to be defective. All returned warranty-issue merchandise must be properly packed for a safe return shipment and in original purchase condition with the original packaging, the original receipt/invoice/packing slip and an explanation of the item's problem. WBM LLC. will not refund, credit or cover shipping expenses for warranty item returns or warranty item replacements under any circumstances. WBM LLC. is not liable for misuse of its products. This warranty does not cover damage due to abuse, neglect, alteration, failure to follow instructions, shipping damage or damaged packaging.
WBM LLC. EXPRESSLY DISCLAIMS ALL EXPRESS WARRANTIES NOT STATED HEREIN AND ALL IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.